“What are you reading.”
That’s the question Will Schwalbe asks his mother, Mary Anne, as they sit in the waiting room of the Memorial Sloan-Kettering Cancer Center. In 2007, Mary Anne returned from a humanitarian trip to Pakistan and Afghanistan suffering from what her doctors believed was a rare type of hepatitis.
• What is the crucial–and most often overlooked–line in an email.
• What is the best strategy when you send (in anger or error) a potentially career-ending electronic bombshell.