Frequently Asked Questions:

Customer Service

  1. I need to replace a lost or broken CD, how do I order a single replacement?

Please contact our customer service department at this address for our policy and shipping information: ecustomerservice@penguinrandomhouse.com. Please include the product ISBN and title in your email.

  1. Do you accept international orders?

Unfortunately, we are unable to accept consumer orders for eCommerce from outside the United States. If you live in Canada you can visit our Canadian website at www.penguinrandomhouse.ca. To order books from the UK please visit www.randomhouse.co.uk.

  1. How do I contact Books on Tape (BOT)?

You can contact BOT by visiting their website at www.booksontape.com.

Audiobook Downloads

Downloading audiobooks is quick and easy. Just go to the site of your favorite audiobook downloads retailer, type in the title or author you’re looking for, select download, and within minutes you’ll be listening to your new audiobook. Select one of these popular retailers to get started:

 

  1. Is there a difference between audiobook downloads and books on tape or CD?

An audiobook download is an audiobook file (mp3, m4a, m4b, wav, flac, etc.) that is downloaded and stored on your computer or device as a file or files. Audiobook downloads and packaged audiobooks, such as CDs, contain exactly the same content. The only difference is how you receive the material.

  1. Can I order downloadable audiobooks directly through Penguin Random House?

Penguin Random House does not directly sell digital content through our websites. Links audio retailers can be found on individual book detail pages.

Volumes

  1. What is Volumes?

Volumes is Penguin Random House Audio’s iOS app showcasing all available audiobooks.  It gives users exclusive content, access to audio samples from thousands of our titles, and much more.

Talent Submissions

  1. How can I become a reader for your audiobooks?

Performers are selected in a variety of ways by the individual producers working on each title most often in conjunction with the author. Producers may work with New York and Los Angeles based talent agencies, freelance directors, and Ahab.us to find the right voices for their projects. For more resources on becoming an audiobook narrator, please visit the Audio Publisher’s Association website at www.audiopub.org for more information.

  1. What is Ahab?

Ahab is Penguin Random House Audio’s online talent database.  It is designed to get samples of your best audiobook performances into the hands of the preeminent producer team in the industry. Create your profile, upload your finest audio clips, and become part of our talent pool.

General:

  1. What is the difference between Random House Audio, Penguin Audio, Listening Library and Books on Tape?

Just like a hardcover publisher, we have various imprints under which we publish our audiobooks. Random House Audio and Penguin Audio are for adult fiction and non-fiction, Listening Library titles are for children and young adults, and Books on Tape (BOT) offers editions for libraries and schools. If you are interested in purchasing audiobooks for your library or school, please visit www.booksontape.com for their catalog and ordering information.

  1. Where can I buy the Harry Potter audiobooks?

Harry Potter audiobooks from Penguin Random House Audio in CD and downloadable audio formats are available wherever audiobooks are sold.

  1. I would like review copies of your audiobooks. How can I request them?

Please email audio@penguinrandomhouse.com with your request—be sure to include your address, information about your publication (circulation and/or web traffic, target audience, links to previous reviews, etc) and exactly which audio title you’re requesting. We do our best to honor requests, but cannot guarantee availability of review copies.

  1. I’d like to use a clip of one of your audiobooks—is that ok?

Under the fair use clause, a clip of up to 10 minutes may be used, as long as it is credited to the author and Penguin Random House Audio. Excerpts to most of our audiobooks are available on their product pages within the Penguin Random House Audio website and/or www.Soundcloud.com.

  1. I wrote a book that would make a great audiobook. How do I submit my manuscript?

Like most big publishers, Penguin Random House only accepts manuscripts submitted by an agent–the volume of materials we receive is just too large to accept unsolicited submissions. There is an excellent listing of literary agents in a book called The Writer’s Market, which you should be able to find in a local bookstore or library. You can also visit their Web site at http://www.writersdigest.com for more information.

  1. Can you recommend an agent for my work?

We do not make agent recommendations. If you are looking for an agent, a good resource to start your search with is The Literary Market Place.

If you have other questions that you don’t see listed here, please check the Penguin Random House general FAQs here.