David Shipley is the executive editor for BloombergView. Previously he was deputy editorial page editor and op-ed page editor of the New York Times and a senior presidential speechwriter in the Clinton administration. He is the coauthor, with Will Schwalbe, of Send: Why People Email So Badly and How to Do It Better. He lives in New York.
• When should you email, and when should you call, fax, or just show up?• What is the crucial–and most often overlooked–line in an email?• What is the best strategy when you send (in anger or error) a potentially career-...
