Kirk Kazanjian
Kirk Kazanjian

Kirk Kazanjian is an internationally recognized investment expert, stock and mutual fund analyst, and business and financial writer. Author of Buying Mutual Funds for Free and the two best-selling annuals, New York Institute of Finance Guide to Mutual Funds and Wall Street's Picks, he is founding editor of Wall Street Insider and frequently offers investment advice on CNBC, CNN, and other radio and TV stations across the country. He lives in Santa Barbara, California.

Don Phillips is President and Chief Executive Office of Morningstar, Inc., the nation's leading publisher of mutual fund reaearch. He is often quoted in such publications as the Wall Street Journal, the New York Times, Forbes, and Money.

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Exceeding Customer Expectations Cover
Author: Kirk Kazanjian | Narrator: Alan Sklar
Release Date: January 16, 2007
What’s the secret to wowing your customers while maintaining a loyal and dedicated workforce? No one knows better than Enterprise, the nationnation’s #1 car rental company, Enterprise Rent-A-Car. Drawing upon the secrets time-tested strat...
Exceeding Customer Expectations Cover