Ask any writer or avid reader for their thoughts on libraries, and they’ll tell you that libraries are treasure troves of free information that enrich communities and encourage all visitors. READ MORE
“The origin of this book came from a speech that I gave a few years ago about the importance of the first 100 days of the customer relationship. At the time, to be frank, I wasn’t sure whether it was a good idea or not. But I was asked to give a speech at an event where there was a contest, and the audience would vote on their favorite speech, and the winner would win a $10,000 prize that was a donation to the charity of their choice. Well, thankfully, the audience voted for my speech. And in that moment, I knew that there might be some legs under this idea.”
Learn more about Never Lose a Customer Again.