Conflict is going to be part of your life--as long as you have relationships, hold down a job, or have dry cleaning to be picked up. Bracing yourself against it won't make it go away, but if you approach it consciously, you can navigate it in a way that not only honors everyone involved but makes it a source of deep insight as well. Seasoned mediator Diane Hamilton provides the skill set you need to engage conflict with wisdom and compassion, and even--sometimes--to be grateful for it. She teaches how to:

  *  Cultivate the mirror-like quality of attention as your base
  *  Identify the three personal conflict styles and determine which one you fall into
  *  Recognize the three fundamental perspectives in any conflict situation and learn to inhabit each of them
  *  Turn conflicts in families, at work, and in every kind of interpersonal relationship into win-win situations<